Wholesale Terms
-
A minimum of 3 copies per pattern must be purchased in most cases. Note: If a product has a minimum and you do not enter that minimum into your shopping cart, the wholesale discount will not be applied.
-
Make a store model and receive three free patterns (of same project) to recoup your sample costs with your next order (must send a photograph of model to claim). All postage is borne by the shopowner at cost.
-
Hugs 'n Kisses patterns may be taught as a class providing EVERY student in the class purchases a copy of the original pattern.
-
Hugs 'n Kisses patterns may be sold as full or part kits providing EVERY kit includes an original pattern. Materials and kit supplies must be of an equal standard to original samples.
-
Hugs 'n Kisses patterns may not be copied, loaned or re-distributed in any way, shape or form to a third party.
-
Hugs 'n Kisses designs generally may be made and sold for profit within your store or at markets and fairs by your customers. Please check individual Designer’s copyright terms to confirm this. Licensing is available for Patterns which do not allow sales of made goods.
-
Orders will be accepted by email, online order system, phone or mail. A dispatch time of 48 hours is endeavoured.
-
If an item is out of stock, it will be placed on backorder and dispatched when available. (Freight at cost) Please note on order form if you do not wish to receive backorders.
-
Claims for missing or incorrect deliveries must be made within 7 days of receipt of goods. No allowance will be made for shorts (incomplete patterns or orders) or damages after this time.
Shipping
All goods purchased via our online store will be delivered via Australia Post, or at times SENDLE. We endeavor at all times to ship your orders in the most economical but secure manner. Australia Post letter deliveries are the cheapest method BUT are not registered, trackable or insured. Parcels have a tracking code but are not insured. Our website now automatically calculates and sends shipping to our Australia Post account. If we can improve the shipping manually we will do so and refund any difference.
Once the order has left our premises it is deemed to be delivered. Australia Post letters are currently taking up to 4 weeks to arrive -even within Australia - note: unless insurance/tracking is selected during checkout we have no way of finding your letter or telling you when it will be delivered. For quicker delivery with tracking please choose Express Post as your shipping method.
Sendle packages are trackable so if you'd prefer us to recalculate using a different method, or to add insurance/tracking to your order please mention it in the comments section. Our shopping cart calculates Australia Post shipping charges based on weight and measurement.
We have given an option named Letter rate. Note: this is for a flat paper pattern only and only available within Australia. This is a cheaper rate for flat, light paper goods only (such as patterns) but is not registered nor trackable. We hold no responsibility if you choose this method and cannot track it for you once it has left our premises.
Note: If letter rate is selected, we do not replace late or missing items and we cannot track your order in anyway. If selected for other shaped items, your order will not be able to be processed until further shipping is paid.
We recommend choosing the insurance option during checkout so a registered post label is added to your letter for tracking purposes. For peace of mind this adds only a small extra fee. ($3.20 Australia, $9.60 International)
Remember: If insurance is not selected on letter and parcel shipping rates, we cannot track nor refund or resend your order if it does not arrive. Is it worth the risk? If Letter Rate is incorrectly selected for other shaped items, your order will not be able to be processed until further shipping is paid.
If you feel the automatically applied shipping rate in the shopping cart is very high, please contact us and we will pick and pack the order and calculate an exact shipping rate - which we may be able to reduce using our other options.
International shipping: customers are responsible for all in-country customs, clearance or taxable fees incurred. USD Orders may be entitled to our FREE or Flat rate USD shipping offers. Please enquire.
Trading Terms
-
You must be a registered business trading in the industry. Australian Customers must provide a current ABN.
-
Online orders must be prepaid using the various payment methods offered.
-
Should you receive credit under special approved circumstances the following trade terms apply: (these would need to be ordered by phone or email)
-
Payments are required in full no later than 7 days after mutually agreed event or EOM.
-
If Payment in full is not received by due date a finance charge of 4% will be added to your account - applied monthly.
-
Any expenses incurred in retrieving outstanding balances will be borne by the debtor in full. This includes legal, collection, processing and transaction fees and charges.
Consignment
-
Under special circumstances on request Hugs 'n Kisses may supply goods on consignment under the following strict terms and conditions:
-
Consignment goods available only for retail shows, special store events or sales promotions.
-
A minimum of 50% of goods ordered must be purchased.
-
Any returned goods must be in complete original condition suitable for resale. (if you received the goods at full purchase price for sale in your store would you accept them?) no price stickers please.
-
The full order amount must be prepaid before shipment. Returns are to be made at the stores expense within 14 days after event completion date.
-
Returns will be assessed and credited to your account.
Once the order has left our premises it is deemed to be delivered. If your chosen method does not include any tracking or insurance we cannot 'find' it for you nor replace your order at our cost due to Courier/freight company/postal company loss. We trust you understand the need for this rather than increasing all of our shipping costs to cover insurance.
GDPR
Please read our updated PRIVACY POLICY in respect to the new GDPR rules. By submitting an order through this website it is deemed that you have read and accepted our Terms and Conditions and have given consent to collect your order and personal/business information.
Newsletters
By placing an order through our website your email address will be added to our newsletter platform by consent (via an existing business or other relationship, where there is reasonable expectation of receiving commercial electronic messages) for future marketing, emails, announcements and general chatter. You can opt out at anytime by using the link on every email we may send you.